FAQs

ORDER STATUS & DELIVERY

There are no shipping charges for orders in India above Rs 1000. For the orders below Rs 1000, there will be shipping charges applicable. In the case of international orders shipping charges are applicable.

Yes we do deliver out of India, and it generally takes 15 days, depending on the city, but there is no Cash on Delivery facility for
international orders, also international orders are not eligible for returns and exchange.

The order will be delivered in 7-10 working days to all the metros and tier I cities, while for some pin codes it might take a little more time. In case of delay please write to us at unauth.brand@gmail.com

You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.

In case the order does not get delivered within 7-10 working days, you can write to us at unauth.brand@gmail.com. We will do our best to get it delivered to you at the earliest.

In case you want a confirmation on the pin code been serviced please write to us at unauth.brand@gmail.com

ORDER CANCELLATION

All the refunds are issued in your bank account.

To make a cancellation, Please contact customer support within 24 hours from the time of order placed, also feel free to reach us at unauth.brand@gmail.com

For further information on your returned order, you can reach us on unauth.brand@gmail.com

Return and exchange can be done through our one link on return center.
You need to pack the product back in its original packaging (with tags) and seal it. Hand the packet over to our courier person, and as soon as we have it back in our warehouse, we shall refund the amount in your source account if it’s a pre- paid order and in Bank if COD order.

In case of  Exchange the exchange product will be dispatched once the product is picked from your premises.
There is no additional charge for any exchange orders or return orders.

You can exchange the product within 7 days of receiving it.
The product dispatched will take 7-10 working days to reach For further assistance please email us at unauth.brand@gmail.com

In that case, please place a return for the product from the below link. Once the return request is placed we will pick the product and refund the whole amount without any additional cost.
For our records it is necessary to share a picture of the defect in our return center.

Once the product is picked from your premises the exchange order will be dispatched and you will receive it within 7-10 working days.

You can only make your return within 7 days of receiving it.

SIZING HELP

While placing your order you will find an option for the SIZE CHART on the product page which will give you detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. You can write to us at unauth.brand@gmail.com just in case you need any information or help.

Payments

Mail us the details of your transaction to unauth.brand@gmail.com, we will verify and get back to you at the earliest.